This article provides information about a setting within the Waves MaxxAudio (version 2.0 and later) application on hmweb.com.vn laptops. A setting that stops microphones that are connected lớn the audio port from working.

Summary: This article provides information about a setting within the Waves MaxxAudio (version 2.0 and later) application on hmweb.com.vn laptops. A setting that stops microphones that are connected to the audio port from working.See less This article provides information about a setting within the Waves MaxxAudio (version 2.0 & later) application on hmweb.com.vn laptops. A setting that stops microphones that are connected toSee more


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Article Content


Symptoms

A Microphone does not work when plugged into 3.5 milimet jack with Waves MaxxAudio installed on your computer?

There have been reports that a wired Microphone/Headset does not work when plugged into the 3.5 milimet audio connector on a hmweb.com.vn laptop.


Cause

After plugging the microphone into your computer, it does not work or respond. This may be due khổng lồ the Waves MaxxAudio application. There is a setting in MaxxAudio that sets a mặc định of not openinga dialog box. A box that should appear whenever an audio device is connected to lớn the laptop. Sometimes the services essential for Waves khổng lồ run become disabled.


Resolution
NOTE: This setting affects any audio device that connects through the 3.5mm audio port. Wireless & USB audio devices are unaffected by this setting.

You can quickly test if this is so, by running through the checks that are listed below:

Open theWaves MaxxAudioapplication from the Start menu on your laptop.

Go to the Playback screen.

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(Figure 1: Waves MaxxAudio Playback Screen)

Click the Advanced option.

If the checkbox next khổng lồ Show pop-up dialog when device is connected has been checked, then this is not the cause of your issue. If it is not checked, enable the option & test your audio device again.

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(Figure 2: Show pop-up dialog when device is connected Option)

When the device is connected, ensure you select headset instead of headphones.

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If this did not resolve your problem, you can continue and set the status of the Waves services on your laptop:

Open theTask Managerutility. Type taskmgr.exe in a run box or right click on the taskbar and select Task Manager from the danh mục provided.

Go to lớn the Startup tab và ensure that the Waves MaxxAudio Service Application and Realtek HD Audio Manager are enabled. (Right-click the application entry và select Enabled if it shows some other status.)

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(Figure 3: Startup applications status in Task Manager)

Open the MSCONFIG utility. Click the Start menu icon và type MSCONFIG và select the System Configuration utility from the danh mục that is generated.

Go khổng lồ the Services tab & tick the check box next khổng lồ Hide all Microsoft services. Ensure that the Realtek Audio Service and Waves Audio Services are mix as enabled.

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(Figure 4: Services in System Configuration)

Open theComputer Managementservice. Type services in a run box or right click on the Start menu icon & select Computer Management from the danh sách provided.

On the left-hand side menu, select Services and Applications & then click Services.

In the right-hand pane, set the Realtek Audio Services & Waves Audio Services khổng lồ Automatic Startup & confirm that both services are running.


Note: You may need to lớn set Bluetooth Audio Gateway Service and Bluetooth support Service to Automatic Startup.

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(Figure 5: Services in Computer Management)

If you are still having issues with voice or sound recording, see the hmweb.com.vn knowledge base article: How lớn Troubleshoot Audio or Sound Recording Issues.


Article Properties

Affected sản phẩm

G Series, Alienware, Inspiron, Latitude, Vostro, XPS, sản phẩm điện thoại Workstations